Refund and Returns Policy

Overview

At Natural Supplies Packaging, we prioritize customer satisfaction and ensure that every order meets our quality standards. However, if you need to return or exchange an item, please review our policy below.

1. Can I return or exchange an item after purchase?

Yes, returns and exchanges are accepted within 5 daysof delivery, provided the item is unused, in its original packaging, and in resellable condition.

2. What items are eligible for return or exchange?

• Only unused, unopened, and undamaged items qualify for a return or exchange.
• Customized or branded packaging products (e.g., printed BOPP tape, personalized containers, or custom labels) CANNOT be returned unless there is a defect or an error on our part.
• Sale or clearance items are final sale and not eligible for return.

3. What should I do if I receive a damaged or defective item?

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery with:
✔ Clear photos/videos showing the defect or incorrect item.
✔ Your order details (Order ID, name, and phone number).
Once verified, we will arrange a replacement or refund at no extra cost.

4. Can I return an item if I change my mind?

Unfortunately, we do not accept returns for change of mind or incorrect product selection. Please review product descriptions, sizes, and specifications carefully before purchasing.

5. How do I initiate a return or exchange?

To request a return, kindly follow these steps:
1️⃣ Contact Us: Reach out via [thepackagefactoryng@gmail.com /08033190710/WhatsApp] with your order details.
2️⃣ Provide Evidence: Attach clear pictures of the item and packaging for verification.
3️⃣ Await Approval: Once reviewed, we will confirm if the return is eligible and provide the return address.

6. Do I have to pay for return shipping?

• If the return is due to our error (wrong item sent, damaged product, etc.), we will cover return shipping costs.
• If the return is for any other reason (e.g., ordering the wrong item), the customer is responsible for return shipping.

7. How long does it take to process a refund or exchange?

• Refunds or exchanges are processed within 5–10 business days after we receive and inspect the returned item.
• Refunds will be issued via store credit or the original payment method.

8. Can I cancel my order before it is shipped?

• Orders can be canceled within 24 hours of placement.
• After 24 hours, cancellations may not be possible if processing has started.

9. Do you offer refunds for customized products?

• No, customized or branded packaging products are non-refundable.
• If there is an error on our part (e.g., wrong design, poor printing quality), we will offer a replacement after verification.

10. How do I track the status of my return or exchange?

Once your return is received and processed, you will be notified via email or WhatsApp. If an exchange is approved, we will provide the tracking details for the new shipment.

Contact us at {email} for questions related to refunds and returns.