Get In Touch
Have a question? Write to us!
We are here for you
Phone
08033190710, 08162890592
thepackagefactoryng@gmail.com
Frequently Asked Questions!
1What materials are your packaging containers made of?
Our packaging containers are made from high-quality plastic materials, including PET, HDPE, PP, and acrylic, ensuring durability and safety for skincare, beauty, and food products.
2Are your plastic bottles and jars BPA-free and safe for skincare and food products?
Yes, all our plastic bottles and jars are BPA-free and safe for storing skincare, beauty, and food products. They meet industry safety standards to ensure product integrity.
3Do you have eco-friendly or recyclable packaging options?
Yes! We offer recyclable PET and PP plastic containers, as well as reusable packaging options to support sustainability.
4Can I get samples before placing a bulk order?
Yes, we provide samples so you can check the quality before making a bulk purchase. Sample availability may depend on the product type.
5What sizes and colors are available for each product?
We offer a variety of sizes and colors depending on the product category. Please check the product description or contact us for specific size and color availability.
6Do your bottles come with pumps, droppers, or caps included?
Yes, our bottles can come with pumps, droppers, mist sprayers, or caps, depending on the selected product. Some may require separate purchases, so check product details before ordering.
7How do I ensure my branding stays durable on the packaging?
For long-lasting branding, we recommend customized BOPP tape, UV printing, hot stamping, or screen printing. We can guide you on the best printing options for your needs.
8What payment methods do you accept?
We accept bank transfers, mobile payments, and secure online payments. Please contact us for available payment options at checkout.
9Can I mix different products in one wholesale order?
Yes! You can mix and match different bottles, jars, and accessories in your wholesale order based on availability.
10Do you offer discounts on bulk purchases?
Yes! We offer discounts on bulk orders, and the more you buy, the more you save. Contact us for pricing on large quantities.
11How do I properly store and maintain the packaging to avoid damage?
To maintain the quality of your packaging:
- Store in a cool, dry place away from direct sunlight.
- Keep lids, pumps, and droppers sealed when not in use.
- Avoid exposure to harsh chemicals that could affect the plastic.
12What happens if my order arrives damaged or incorrect?
If you receive a damaged or incorrect order, please contact us within 24-48 hours with photos of the issue. We will arrange for a replacement or refund based on our policy.
13Do you provide refillable or reusable packaging options?
Yes! We offer refillable glass and plastic containers for skincare, cosmetics, and other products.
14How can I track my order after purchase?
Once your order is shipped, we will provide you with a tracking number via email or WhatsApp so you can monitor your delivery status.
